The only way you’ll know whether your item is the right fit for you is by testing it. We think 60-nights is the perfect amount of time for you (and your body) to adjust. If you decide the item isn’t right for you then were more than happy to receive it back from you and give you a full refund. All you have to do is use our returns portal to start the process.
When does the Trial Period Start?
Your risk-free trial starts on the day you receive your item.
Which Products are eligible for the 60 Night Trial?
All the Slumbar Products are eligible for the 60 Night Trial
Do I pay for my item at the beginning or end of the trial?
We have a variety of payment methods which can give you the flexibility to pay for your item. Most of these payments are taken when your order is placed. However, if you chose to Buy Now Pay Later with Klarna then your payment will be taken 30 days after your order is placed. If you initiate a return within the 60-day window then a refund will be issued. Whichever way you chose to purchase your item our 60-night risk free trial will apply to all of them.
Do I need to keep the wrapper on my item, and what about damage?
No you don’t need to keep the packaging on your item. We accept that the products returned to us will have signs of use and that occasionally they may become damaged. As long as there are no signs of intentional damage then you won’t have any issues returning your item.
How can I return my Slumbar Pillow within the 60-Night Trial?
If for whatever reason you don’t get on with your item, just use our handy returns portal to request a return. This can be found at the bottom right hand corner of our page. You will need to ensure you start the returns process within 60 days after your product is delivered.
12-Months Guarantee
What is the Slumbar Pillow made of?
We created the Slumbar Pillow with you (and your bodies needs) in mind. The recipe for a good, pain free night’s sleep is simple. We used only the very best British made memory foam and the latest research and technology to develop a Knee pillow that isn’t just extremely comfortable but also offers you the support and pressure-relief in just the right areas to alleviate the pain keeping you up at night.
Why Should I buy the Slumbar Pillow
The UK knee pillow market is filled to the brim with poor quality Chinese (illegal and flammable) made products that all seem to promise the same thing. While some of them maybe effective for short periods of time they will soon deteriorate and so with it the supportive effects. We use only the finest, best quality British memory foam and developed our Pillow based on the invaluable feedback from our customers. The result is a knee pillow that is neither too soft nor too firm and will give you the support you need, meaning you’ll wake up feeling fresh, pain free and reinvigorated for your day ahead. By using only the highest quality materials we can assure the exceptional durability of our Knee Pillow meaning you’ll sleep happier for even longer.
Does the 12-month Guarantee apply to all Slumbar Products?
The 12 month guarantee starts when you receive your Slumbar Pillow.
I received a faulty item?
We’re very sorry you received a faulty item. That’s not supposed to happen. Please send us an email to [email protected] as soon as you notice the fault and we’ll get straight on the case.
The Slumbar Pillow
What makes the Slumbar Pillow different to all the other knee/leg pillows out there?
The Slumbar Pillow combines only the very best British made memory foam with the latest research and technology to make sure it gives you the right level of support it all the right places. The result is a knee pillow which ensures your spine, pelvis and legs are all in the correct alignment, relieving the pressure on your body and allowing you to get a great pain free night sleep. Most other knee pillows you see are made from poor quality memory from overseas.
Why was the Slumbar pillow created and who was it created by?
The Slumbar Pillow was created by brothers Matthew and Thomas Coles. Both long time sufferers of back pain who had become incredibly frustrated with the poor-quality products on the market making outrageous claims on their efficacy on reducing pain. They decided to take matters into their own hands and after lots of research and development found the perfect foam to create the Slumbar Pillow.
Is the Slumbar Pillow Fire retardant?
Yes. One of the biggest differences between the Slumbar Pillow and other knee pillows sold in the UK, is that it complies with the fire furniture and furnishings safety act of 1988. All our pillows contain the required certification label within the pillowcases.
Is the Slumbar Pillow suitable for everyone?
We worked long and hard to find the perfect composition for our Slumbar Pillow and believe we have found the optimum balance between support and comfort. While most customers are very satisfied with the Slumbar Pillow, there are of course exceptions. Pain is a very personal thing and can take a variety of forms. That is why we offer our stress free-30 night trial so you can decide for yourself.
What are the dimensions of the Slumbar Pillow?
The Slumbar pillow measure 26 x 22 x 15 cm.
Does the foam smell?
Like all new products, the Slumbar Pillow has a slight “new” smell at the start. How ever since we use only the highest-grade materials, this slight smell will wear off after the first few hours. To begin with make sure the pillow is aired out in a well ventilated room.
How firm is the Slumbar Pillow?
The slumbar pillow is categorised as a medium firmness knee pillow.
How long does it take to get used to the Slumbar Pillow?
Research and customer feedback suggests that it takes around 1-2 weeks to get used to the addition of a knee pillow. For some the effects can be felt immediately whilst for others it can take longer. That’s why we’ve included a 30-night trial to make sure your able to give your body a fair chance to adapt.
Who was the Slumbar Pillow designed for and who have benefited from its use?
The Slumbar pillow was designed to help back pain sufferers. However since its creation many have found it helps sciatica, hip, knee and other joint pain. It is also widely used as an aid to help the discomfort associated with being pregnant. Those who have recently undergone surgery have also found it helps reduce the pressure of their sore and healing joints. The benefits of sleeping with a knee pillow are wide and varied and not only those who are suffering with pain can benefit. In truth everyone who favours sleeping on their side can benefit from the addition of the Slumbar pillow into their sleep routine.
What are the benefits of sleeping with the Slumbar pillow?
The benefits of sleeping with the Slumbar pillow are wide and varied. It helps alleviate the stress and pressure on your body by keeping everything in the correct alignment. This promotes blood circulation, reducing muscle soreness and tension. The result is a good pain free nights-sleep and the benefits of sleep on health and wellbeing are well known and undisputed. Better concentration, an improved immune system, a reduction in stress levels, a healthier heart and a more positive outlook are just a few.
How should I use my Slumbar Pillow?
The contoured shape of the Slumbar Pillow was designed to fit just above the knees. However, some customers find other positions beneficial. You should receive a link to our downloadable instructions when you place an order, these detail the different positions in which the Slumbar Pillow can be used. If you would like us to send them onto you again, just send us an email to [email protected].
Can I wash My Slumbar Pillow?
The Pillow cover can be easily removed and washed in a washing machine at 30 degrees Celsius. Further care instructions can be found on the label within the pillowcase. We don’t recommend washing the memory foam core as this could change its properties.
Your Order
Can I order by Phone?
No, we have designed the Slumbar website as a convenient way through which all our customers can use and submit payments.
How do I change/edit my order?
After purchasing your Slumbar product, please contact the customer service team for all changes that are needed including address changes and cancellations. Please note that once an order has been despatched we cannot make any amendments.
How do I cancel my order?
If you would like to cancel your order, our customer service team will be happy to help. Simply contact us via e-mail at [email protected]. Please note that once an order has been despatched it cannot be cancelled.
What are the Shipping/delivery costs?
Standard shipping and return costs are free. We want you to happily await your new Slumbar product.
What is the dispatch time?
Normally all of our orders are dispatched the following working day.
How long does delivery take?
Standard delivery is within 3 to 5 working days. During busy periods or in the lead up to Christmas delivery may take longer, however we will always notify you if this is the case.
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